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Contribuisci feedbackStay for 3 nights and housekeeping service not on a single day. we made sure that we didn't disturb the sign and we were from midday to late in the night every time, much time, but they never showed up. When we first went to the room, we drove to the balcony and got a hornet fly right into our heads. we saw up and there were 2 pretty good size nester. said the tableman and he did as if he called maintenance work to remove it, but at the night when we came back, the nesters were still there, they never came to remove it. could not use the entire stay. for more than $400 per night, clean towels, müll excluded, and in the position to use a balcony should not ask too much. the air conditioning barely flowed at night, so it was quite unpleasant in the room and it was hard to sleep. the people would gather on the curse near our room and hear their whole conversation about some time. on our departure day, the parking service was so busy that we wrote that our car would take 30 minutes to be picked up. we had to drive to the airport, so we have it ourselves. the only possible way to park is really through the parking service. when they park their own car, they have a long way to go with all visitors on the island. driving through was a nightmare because so many people too foot and do not allow to pass cars.
First of all, I must say the welcome we received by the valet staff and those at the front desk were amazing and so helpful! The lobby also smelled amazing! We had two village view rooms. One was a larger room with two queen beds and a chair with an ottoman. The second room was smaller, but had seats and the foot of the beds. Both rooms had a large bathroom with amazing showers with a rain shower option. The beds were comfortable and everyone had decent sleeps for not sleeping in our own beds. I would say that if you must have a completely dark room, a village view room may not be for you. While the door to the balcony has adjustable blinds, quite a lot of light does get in. Also, the noise in the village view rooms may be bothersome if you like to go to bed early. We could hear the people talking and music playing until at least 11 each night. It was great for us because we enjoyed staying out late listening to the music or enjoying daiquiris at Dude's Daiquiris. Overall, my only real complaint is that it was sometimes impossible to enjoy sitting on the balcony. There are benches near almost all the balconies for those visiting The Island to sit. Many times in the mornings, people would sit on those benches smoking. As a person who suffers from migraines triggered from strong smells, especially from strong perfumes and cigarette smoke, I would have to go back into the room before I wanted to when the smoke started invading my space. If it were not for the cigarette smoke every time I sat on the balcony, I would have given a 5-star review.
The staff was fast and friendly. They were able to do an almond milk frappe with no problem.
The coffee was not very good. BUT the staff was friendly and pleasant to chat with. Next time I'll try their treats instead of the coffee.
Everything from the staff to the rooms and the amenities. Everything was GREAT. The rooms are huge and sooo clean!! The bathrooms are especially nice. Huge showers and tons of space. There were only two of us, but our room was large enough and nice enough to accommodate a large family. We had a courtyard view and I’m glad we chose the fountain side as opposed to the other courtyard option. A special shout out to John and Brooklynn at the front desk!!! They were amazing, and so nice!!! They were engaging, and went above and beyond to help us with whatever we needed. They even put up with us when we were a bit ‘tipsy’ ; Thanks so much for the EXCELLENT service, Brooklynn and John!! Keep up the great work!! You are both a huge asset to the resort. We will be back!!