Pizza Hut Delivery - Plymouth

I can highly recommend ordering a pizza from here. My son and I have been on a ward for over 2 weeks at Derriford Hospital so we went on the website and ordered a pizza for a change. Ordering on line was easy and It was delivered to the main entrance at the time stated on our order and it made my 16 year old very happy. Well worth the money to see him smile

I ordered a deal for 2 large pizzas, a side and a tub of ice cream, I then ordered 3 dips as an extra. My order came with 3 large pizzas, a side and the ice cream but no dips. I was confused and obviously needing my garlic and herb dips so I rung up and a lady who answered the phone told me she accidentally only made one of the toppings on my half and half pizza so she put the other toppings onto another large pizza, my lucky day! Wasn’t disappointed about the mistake as it worked in my favour for the same price! They then told me they’d send out my dips with the next order they’re delivering, in came in about 20 minutes with an extra ice cream...I guess for all the accidental mistakes. They handled this is in a very positive way so that I’d still see the great service they have. Overall I’m very happy with what happened and honestly felt like it’s been my lucky day! They definitely know how to handle situations where orders are wrong etc. I definitely recommend, food was delicious as well me and my boyfriend were very happy and not disappointed with anything at all. Amazing customer service, friendly delivery driver as well.

We ordered a delivery timed for 12.30 for my daughters birthday. We had an appointment at the hospital at 11.40 so thought 12.30 would give us plenty of time to be home for the order. However, for some reason the order turned up at 12.10,meaning my daughter ended up with cold pizza as she was still at the hospital then! No reason for the pizza turning up that early and completely ruined her special lunch!

I hate moaning but this isn't the first time I've been disappointed by Pizza Hut Derriford but it will most definitely be the last! To be told an hour for delivery is perfectly acceptable but anything over is touch and go. I phoned for my original order at 7pm to be told up to an hour, fine. 8.15pm comes.. nothing. I phoned and politely asked where the pizza was to be told that they were really busy and they wanted it to be nice and warm so it's just in the oven now. Will be 20 mins Maximum. WHY TELL SOMEONE A TIME SCHEDULE IF YOU CANT STICK TO IT! 8.50 comes.. nothing! Phoned again to be told it had left the building 5 minutes ago.. to arrive at 9.10. Because apparently it takes 25 minutes to get from Derriford to Tamerton Foliot. I don't think so! Now I'm sat here, eating my dinner at 9.20 PM! Ideal.

Placed a £50 order at 3:30pm for a 5:00pm delivery. 6:15pm and still no good. After two phone calls we found out that the food wasn’t even in the oven at 5:30pm. Food arrived at 6:25pm with wrong items and burnt pizza. Attitude of staff in store was interesting. Only saving grace was the delivery driver who was extremely apologetic. Don’t think I’ll use that company again.