The Hilltop Grill - Prescott

Where do I start! I have been a customer of the Hilltop grill for over 5 months. The get my order wrong twice a week. I eat there around 4 times a week for lunch. Same thing, every time. I always order my food without tomatoes. I get them twice a week anyway. Today It was the same thing only this time my boss and his wife came with me. They got my order and their order wrong. When they remade the order, it was still wrong. The lady behind the counter had me speak into her phone so her interpreting app could tell her what I said, I don't speak Spanish and she has a hard time with English . I only had 30 mins for lunch, oh well. Long story short, I called the manager and he basically told me that we were rude to his employees. Wow, that's customer service? He told me that if I came back he would refund my money for lunch. I went back and after they screwed up again giving me my money back, I knew I was never going back to this place again. The food is good but the prices do not reflect the quality. You pay more but get less. 3 little tacos, spoon of beans and a spoon rice and an Ice Tea for around 15.00 bucks, it's a bit pricy for lunch. I paid the extra money for the convince of being able to eat in the mall but no more. I can take a mistake once in a while, we are all human, but to treat me like I was the one who screwed up everything is beyond what I can take as a customer. The mall is not doing well at all so you would think the manager of Hilltop Grill would go the extra mile to make sure his guest have a good dinning experience...not so. Do yourself a favor and take a pass on the Hilltop Grill until they learn that customers deserve the same respect as they expect us to give to them. and they drop their price a bit .

Delicious food! So many options. Mostly Mexican type food

Una comida con un rico sabor casero y muy fresco todo. Muy recomendable ?

Yes the mall still has a good court! This place has a large menu and I wish I had taken a picture. The only thing missing is Horchata. I got the loaded fries and they were delicious!

Excellent Fish Tacos, Tortas and more , prices are really good for an excellent good ?