Kfc - Richmond

Let me clarify: this review is for the KFC at Laburnum and Mechanicsville Turnpike. Please use common sense when ordering. If you plan to place a large order at the drive-thru, don’t expect it to be ready when you go to pay—this isn’t the way it works! Also, don’t assume you’ll get quicker service by going inside; that’s not how it operates either. The KFC app may not work reliably here, as this location doesn’t have the same tech-savvy approach you might find in Northern Virginia. If you ignore my advice on how to order, be prepared to face long wait times and frustration. You’ve been warned!

This is now my go-to KFC! I've started driving past two other KFC locations just to come here because the service and food I experienced today were significantly better than what I used to get at the other two. We went through the drive-thru, so I didn't see the interior, but my order was spot on and the food was fresh.

The customer service was terrible! A young staff member rushed me to place my order and then dropped my change on the floor. I'm glad to leave this review and won't be returning!

A great experience. By ordering the app, so I parked in their lot and tried to get in, but all the doors were locked. So I arrived at the ride thru and after 5 minutes of my time it was finally my turn where they told me that since I was a mobile job, I had to pick it up. I told him it was locked, he said I was wrong. So I parked again and tried the doors, they were still closed. I knocked on the door and an employee came out and gave me an attitude about knocking at the door and said I had to wait in the car until they brought it to me. Saw about 20 minutes in the car until the food came out. Never back to this place.

I bought the family meal and like most people I trust that every thing in my bag was correct after waiting in line for my food at the drive thru. The chicken was so dry and hard and I'm appalled that Kentucky Fried chicken would even serve that and take my money ?.