Chili's - Rio Rancho

Our server was great. However his team let him down in so many ways tonight. First we were given a Heineken 0.0 problem solved easy. Then our food arrived two burgers and a salad. Salad was soggy. Burger #1 was over cooked. Burger #2 was literally coldand raw. I asked that burger #2 be re-fired and they just microwaved the plate. This was my 10 year old sons plate. Meat wasstill raw and food was super hot, like from the microwave. Super disappointed. As a GM in customer service I would never allowthis type of quality control slip through the crack.

My wife and I both ordered the combo platter and we truly enjoyed it. The corn was delicious and the chicken strips were tender and crispy. The ribs were also very flavorful.

My boyfriend, his dad, and I visited this restaurant for my boyfriend's birthday. The restaurant was clean and, despite being understaffed, the employees were still friendly and worked quickly to serve us. The food was delicious and we left feeling full. My boyfriend and his dad were able to watch the game on the TV there.

Our server was friendly and welcoming, and the service was quick with reasonable prices. However, the food was disappointing. Chili's, please consider expanding your menu with more exciting options. The tea had a strange taste, and the floors had an unpleasant smell resembling dirty mop water. Not ideal for a dining experience.

We liked Chili?s. It? was one of our frequent places to go. It just took one day to ruined it. I placed an order to go. I had order a side salad. As I was eating, I noticed there was a piece that just wasn?t breaking down like the others. I pulled itfrom my mouth. It was a piece of shredded plastic!!!! I also pulled another right after! Two pieces of plastic in my salad!!Luckily I found them before I swallow them. I called to let them know. All the manage did was apologize, asked for pics andoffered to refund just my salad. My salad was never refunded by the way. So disappointed in Chili?s. It also makes me hesitantto enjoy a salad anywhere.