Mill Mountain Coffee Tea - Roanoke

WHAT on earth has happened in here?We used to come in a lot—and it was nice.Not now. The masked barista was bordering on rude and was wearing an ear piece —which was clearly distracting them, the place looks disheveled, the BATHROOM was DISGUSTING beyond belief (but the door is locked so no one can sneak in and clean? .I felt I needed a mask and gloves to protect myself from the filth.Last visit for me.

The person at the counter was really rude and my husband's coffee was like warm. My frappe was really watery and tasteless. Waste of money. This was our first time trying out this coffee shop and I really wish we had stopped somewhere else instead.

Not good here today. The counter person is Nicole and she made my large $8 chocolate shake into a watery milk and she forgot the whipped cream.....she corrected it and I said Thank you 4 times to her.... she never said a word. I selected print on the receipt and she balled it up and threw it away. Not coming here again..... very disappointed. If the shake was $2.... I could understand it better. If you are mad.. stay home....if you hate your job... please quit. McDonalds is hiring at $18.75 an hour.

This place is a disgrace to downtown Roanoke. Once a reliable and much-loved gathering space with good coffee and food, it has willingly become nothing more than a homeless shelter. Homeless people occupy the only restroom for prolonged periods of time while paying customers have no option when they need to use the facilities. The homeless blare music throughout the store on their phones and approach customers while they’re ordering to ask if they will buy them things. The staff just watches indifferently as this unfolds nonstop. It is truly remarkable the state of this establishment these days and is unfortunate it’s so close to Hotel Roanoke. What a shame that the visitors to our city end up walking into this when they’re looking for a cup of coffee. This is one business I will never go back to.

Great drinks however the food menu has been discontinued. The only food items available are a few pastries.