Dunkin' - Rochester

I never get eggs and hash browns anymore! Someone really needs to improve their order management. Today, I received my sandwich, and it was just a bagel with cheese and two slices of bacon. They didn't even mention that there was no egg. That Dunkin' has really gone downhill.

This is undoubtedly the worst Dunkin' I've ever visited. The drive-thru wait times are almost 20 minutes, even with just a few cars ahead of me. I placed an online order and waited for 20 minutes, only to find out at the pickup window that they were out of eggs. It was a terrible experience.

I had the worst customer service experience at the location inside the Speedway at 3152 Chili Ave. I visited the drive-thru on October 6, 2022, around 1:20 PM. There was only one car ahead of me, and when it drove off, I barely heard a voice through the microphone. I waited, thinking it would just be a moment. After about three minutes, I said hello, only to be met with a rude, condescending response: "I told you to hold on!" That was unacceptable, and I won't be returning to that location ever again. I understand that companies are facing staffing issues and employees are overworked, but it’s essential to hire decent, respectful people to represent your business. If I could give zero stars, I absolutely would!

Being our neighborhood Dunkin, I wish I could write a better review but I CANNOT. The people are great, but the store is always out of product or their equipment is broken. And out and broken last for long periods of time. So now I drive to the ScottsvilleRd location where the service is fast, they're organized and don't have the supply and logistic issues that plague the ChiliStore. Why does this store have the issues others do not. Is it poor management; got to wonder. I hope they can get ittogether.

This place is actual garbage. Basically nowhere to park, the doors to the dunkin are locked by the gas station, so you have to walk through the gas station to get to it, they don 't have almond milk, they don 't have the caramel flavor swirl , and theydon 't have orange juice, or any bottled drinks apparently, even though they 're literally inside of a gas station. So either Iwas told they don 't have bottled drinks for sale, or they somehow ran out before 9am. Having been there once, and ordereddelivery from there, I don 't suggest either. Your order has a batter chance of being right and what you want if you scroungethrough your neighbor 's trash.