Whataburger - Rockwall

Stopped this location 09/16/22. Time 0930. Can honestly say that I received the worst burger of my life. You would have thought that I had ordered a bottle of mustard on a cold stale bun. Because that is what I got. Totally inedible. Finally endedup throwing it in the trash. Hard earned money down the drain. The employee behind the counter was very unpleasant. Don't knowwhat would happen to her face if she actually smiled. The Dr Pepper was just carbonated water. Several customers staning aroundwith empty cups, waiting for Dr Pepper. Employee didn't inform us when changed. I only found out from another customer. Needless to say I won't be visiting this location ever again. Makes me sad, as Whataburger has always been my go to.

Worst whataburger I've eaten at in years, fries are inedible. Change the grease!. Burger was cold, expected since it took 23 minutes to make it and looked like it was stepped on.

My experience at Whataburger was terrible. Despite my curiosity about more locations in Rockwall, the bad service and low quality food made it clear why there aren't. I paid nearly $16 for a chili cheese burger, only to receive cold, stale fries and a burger with no chili. Instead, it was loaded with onions and soggy corn chips.

We can only tolerate a limited amount of Texan Pride. However, the disservice at this restaurant is just too much to overlook. The severe understaffing and overworking of the employees makes it hard to fault the few individuals who actually care and work hard. With a long line of cars waiting at the drive-thru and several customers waiting inside to be served, it was obvious that this location was struggling. One person handling the lobby, drive-thru, and cooking duties was simply painful to witness. The blame falls on the owner of the establishment, who should take responsibility for the situation. By improving wages, attracting better staff, and potentially raising prices, the owner could make positive changes that would be forgiven by customers. It's time to recognize where the true fault lies.

Whataburger is fantastic! We would love to have one located near Nashville, TN.