Tropical Smoothie Cafe - S Portland

Ordered two Açai Bowls online, got there they said they were out so I decided to get something else. They said they would refund me for the bowls. Asked if they could do the refund there. For some reason the staff could not refund???? Anyway they said the manager would take care of it. Never got the refund….. never got a call……. Really unprofessional staff. Also they don’t use gloves….

Why are they out of everything? they are promoting bowls but never have it in stock. i usually love tropical but i’ve been here twice in the past three weeks and when i order something they are always out. granted they have amazing food and smoothies but save your moneys worth and go somewhere

Good food, not great, but okbif you're in a hurry and need a smoothie fix.

How is this a smoothie place and you guys are always out of fruit???? Doesn’t matter what time I go in and order they are always out of something.

We were in Westbrook for the Paper City Classic Basketball Tournament that our 10yr old is participating in this weekend and we had some time to kill between games. We decided to go see a movie; Dune 2, which was Amazing but the theater didn’t serve Any real food! It was an almost 3hr movie so we didn’t have time to sit down at a restaurant and also didn’t want our son to have anything heavy sitting in his stomach before he had to play his next game. I remembered that there was a Tropical Smoothie Cafe nearby and I’ve been Dying to try their new bowls. I opened up my handy dandy TSC app (Their Rewards Program is Awesome btw) and ordered a Curbside Pickup Order so that we could quickly pick up our healthy meals and get to our son’s next game in time. We ordered the Acai Bowl and Green Dream Yogurt Bowls for my Husband and I. We ordered a Blueberry Bliss Smoothie with a Three Cheese Chicken “Dilla” (Quesadilla) for our son.Upon arrival I decided to run in as it was raining and I didn’t find it very fair to make someone have to run our food out and get wet. I walked in and my son’s smoothie was already prepared and waiting for us on the counter. When I told the employee who was working the counter; Abby, my name she informed me that there was an issue with our order and that they didn’t have the ingredients in stock to make either of the bowls we had ordered. She apologized and said “I don’t know why the app even allowed you to order out of stock items”. I was Super disappointed seeing that we literally went there to try the new bowls but Abby ensured me that she would do whatever she could to make sure we left happy! She told me that they had the ingredients to make the Chia Oatmeal Pudding Bowl which although didn’t sound very appealing to me at the time, ended up being Absolutely Delicious!! She also offered us both a Smoothie of our choice to make up for it! I got my regular, the Avocolada and ordered the Peanut Paradise which I added blueberries to for my Husband. Which we both enjoyed.Now, although this location is starred as my “Favorite” on their app, I had never actually been inside this TSC and Wow is it Big in comparison to the others I’ve visited.In conclusion, although initially disappointed by the inability to get what we went their for, we all ended up being very happy with our visit thanks to Abby’s kindness and excellent customer service skills. I would absolutely recommend this location and found it to be spacious and cleanly.Dietary restrictions: Many Gluten Free and Celiac friendly options.Kid-friendliness: Spacious location with Great Kids Meals and JR. Smoothie options