Chipotle Mexican Grill - San Antonio

I am very disappointed by this place. the last 5 online orders I made were wrong. for me to go back and forth to fix the error is a waste. once I went back to get boiled. what I received was not even close to what we ordered (4 bowls) instead of making the bowl new, they tried to supplement the missing items, but to leave the wrong items, then cover with salat. when I checked the bowls to make sure they were right, it was still lacking guac and they added sour cream. I don't like seeing sour, so the bowl for me was not to eat. So they took the bowl back and when they brought it back to me, it looked like they dropped the bowl on the floor, and they had pushed it up and thrown it back into the bowl. only a complete chaos and the answer the manager was, we're sorry. If they want chipotle, they wait in the line and make sure they get what they want. if they order online, they have a 20% of the order right and a lot of luck in getting a replacement when they are ready to drive back and fix it.

It is a clean facility and the staff are very nice. At the time of my visit, there was delay in having chicken and steak cooked and ready to serve. I got pollo asada so I would not have to wait.

This location is hands down the worst chipotle i've ever been to. I worked at a similar restaurant for 2 years and we had way more customers yet the line was never as long of a wait as here with a line of maybe 5 people! it's so simple!! Rice, beans, protein, next customer. rice beans protein, next customer!! The kid taking my order took a solid two minutes getting the girl in front of me her rice and beans. Too busy talking and not concerned about the line that was to the door! Then after her rice and beans he walked off?? It's highly unorganized and they need more than two people on the line. they need a greeter, a person on toppings, and a person at register. Their flow here is absolutely atrocious, not to mention the people on the line wait until the last second to call out what they are low on so they are always out of everything, causing an even longer wait time. Do not go to this chipotle unless you have 30 minutes to spare waiting in line

I ordered before and my order was not ready for 15 minutes after the specified time. when I unpacked the film on my burrito and she fell apart completely (see picture.) they forgot my order when I ordered the last time before, but they gave me at least one free meal. very disappointed by this chipotle and will not come back.

Even though the experience was likely temporary, I loved the burrito and my amazing lady couldn't get enough of the chips and queso with her steak bowl.