Dunkin' - Schaumburg

Great customer service, they blow fast! fresh donuts, hot coffee, just like they want it.

I usually get a complimentary birthday drink every year, but this time I did not receive one and the staff member here refused to assist me.

Would give it a zero star if I could . Charged me $1 for a cup of water and tried charging for an extra cup..

This Dunkin’ Donuts at the Woodfield Mall it’s by one of the main exist , by the Parking Lot “E” ..and “Macy’s Garage” I always park my car on the parking lot E so it’s easy to remember where I park my car because of DD and I have an excuse to grab a “Late”on the way in ..and another one on the way out ! LOL , love how clean is this location and how friendly the stuff are, I recommend this location 100%.

Came in Wednesday at 10am and didn't get my coffee and food until 10:20 and I was the first and only person he was as working on because he didn't take the other people's orders at all. He just sat and talked on the phone with several minute breaks between each action. He could not have been slower. After he gave me my coffee I had to remind him about my food. He then begins to prepare my food on an old and burnt (with burnt food on it) parchment. I had to interject once again and ask for a new parchment. He absolutely wasted my time and I couldn't be more disappointed. One iced coffee and 2 wake up wraps that were mobile ordered took 20 minutes. I feel horrible for the other people in line. It pains me because this location has stronger coffee than others but this happens quite often with the same guy. I come here every day but I might just go elsewhere so I dont waste my time.