Jimmy John's - Severna Park

This special Jimmy John's was extremely disappointed over the last three times I ordered here. Tonight they took half an hour to deliver our food and were half a mile from the restaurant. Once the sandwiches were here, the order was wrong. The time before, an hour after I had ordered, they called me and said they were from bread. Don't you give your own bread? They're dead for me.

I love Jimmy Johns, but this one's hit or hit. You've messed up a few orders in the past.

Mobile order, great sandwich. Slowly pass through the drive.

In previous cities I've worked, Jimmy John's has always been one of my staple lunch time foods due to it being so much more fast and convenient for delivery then anywhere else. I've been at this location for 1.5 years, tried at least 4 times to order from them, and twice it's take 45-60 minutes to deliver, and the first two times weren't particularly fast either. I am asking it to be delivered within two miles of this location and at times without much traffic (I've checked for accidents/etc). So it's very frustrating. Twice I've called about it and there always a lack luster apology with no offer to help out. After about 8-10 years of using Jimmy John's as much lunch break food, I may need to look for other options.

What is it about this location that makes their employees so impolite, and so incapable of preparing my order correctly? One of many examples I simply asked for my sandwich to be cut in half of course I was prepared before opening my sandwich that it would not be, and it wasn't. How hard is it to follow that simple request? Jimmy John's employees are some of the the worst.I have come across anywhere. No wonder the place is always empty when I go there.