Pollo Tropical - Sharpes

Go thru drive thru. Person was very rude. Yelled at me when I asked about the menu

I'm from Tally, I enjoyed the food,the pull pork, was really good, seasoned to perfection, but your lobby can use an update,n the trash can in the lobby looks bad,it needs cleaning.,inspection comes around, u gonna get a write up for that.

The floor in the dining room was very sticky,dirty and also to my despair I found that they don't offer Caribbean Chicken Soup.What happened with it?The service personnel were very kind though.

Service was friendly and fairly quick for being busy. Pork tropichop FTW!

In ordered 2 Family Meals for my boss birthday here at work. Family meals comes with 4 rolls, so I should've had 8 rolls.I call, got corporate, he says he can give me $10 off. I told him no, replace one of the family meals, that's your fault, and this same exact thing happened before, and they had to replace my meal. Keep your $10, replace 1 of my family meals.Update: They are such a liar!!How are you even going to look into something, when you have no way of contacting me.It's a shame they DO NOT CARE ABOUT THEIR MISTAKES. I WANT MY FAMILY MEAL REPLACED. THEN THEY SIT EVERYTHING INSIDE THE BAG, AND SIT THE THIN STYROFOAM WORK CHICKEN ON THE BOTTOM, AND IT WAS FLAT, SMASHED, AND THE JUICE HAD SPILLED INTO THE BAG, IT WAS WET. WHY PUT THE CHICKEN AT THE VERY BOTTOM.I WOULD LIKE 1 OF MY FAMILY MEALS REPLACED!!!!!