The Plantation - South Norfolk

This is a wonderful place to grab a hearty meal, with a wide variety of sweet and savory dishes and snacks available on the menu. The staff is friendly and provides attentive service without being too pushy. It may be slightly more expensive when dining in a group, but the quality of the food makes it worth it when ordering individually. The food we ordered was well-prepared and generously portioned, eliciting sounds of satisfaction from our group, especially for the crispy, flavorful scampi and vinegar-coated, chunky chips. We were impressed with the service, food quality, and the layout of the cafe. The only drawback was the prices of drinks, but this could be attributed to inflation. Overall, it was a great experience that left us feeling full until afternoon.

I will never return to this restaurant again. Twice we have visited and both times we encountered the rudest staff member, a German woman who made us feel unwelcome. I later found out that other staff members left because of her. She openly complained about previous customers and was very unprofessional. The food was cold and my bacon was practically raw. I will not be returning, but fortunately, the garden centre is great with helpful and friendly staff.

I don't even know where to start here but the service and food was appalling. While ordering the food at the til, staff seemed rude and inpatient! Not just with me, but with others infront also! Certain items were not available on the menu, which was also disappointing, but based on the food served, probably for the best. I ordered a sausage and onion quiche, with salad and coleslaw. When it arrived I didn't even know what was on my plate. It was no quiche! I couldn't even cut it with a knife, the sausage and pastry was one large solid mess! Rock hard and practicable uncheweable. It didn't even look like sausage! The salad was minimal to the point of why did they even bother, the coleslaw was warm, like it had been sitting out for a while. The two other people I was with didn't get so bad food, a mediocre prawn sandwich and a jacket potato with coleslaw and cheese (although couldn't actually see the cheese). Oh yeah and the glass for my drink has lipstick and lip marks all over it. When I complained there was very little care or concern for any of it! Shocking service and shocking food! We will not be returning again. Basically overpriced garbage. I'd rather rifle through my own bins for scraps, on a hot summers day. I'd not recommend dining here!

...but no more. We have been on a few occasions as it's near to family, and honestly, it's not worth going. And today's visit will be our last. For a start, they should stop advertising full English breakfasts as they regularly don't have bacon! And stop telling people about the lack of bacon only after they've ordered and paid. The mochas were half foam which probably should have been a sign of what was to come. We were told we'd have extra sausages instead of the bacon but you only get 1 sausage in lieu of 2 bacon, and one of our party didn't get any sausages at all! This was probably a benefit for them as the cheap looking sausages were luke warm at best. So was the rest of the food on all of our plates... As cold food and dried up beans and eggs is not our idea of value for money, we got a refund and left to seek better breakfasts elsewhere. It will come as no surprise that the refund was given only reluctantly and management/cook couldn't have cared less about the quality of the food

We waited for over an hour for a prawn jacket potato that was dry and flavorless, and a sandwich made with cheap bread. The scones were good, but I was disappointed when I paid and was told there was no cream. The lack of communication at this restaurant is unacceptable - not informing customers of the long wait or missing items is a sign of poor management. It's especially frustrating considering there is a blackboard advertising food that they don't even have.