Pizza Hut - Swindon

Arrived today , Thursday 29th December and although the restaurant was maybe half full we were turned away as there were no tables free!!!!! After a quick scan around and then giving the waitress a bemused look she then said they were under staffed and turned away! And another couple who walked in when we walked out!! Now that’s a first !!! Poor poor poor!

When we arrived the sullen 'waitress ' pointed to the QR code on the table and mumbled that we have to order through the app. When I asked if we could just order with her she said we 'd rather you used the app . So that 's what we did. We waited about 20 minutes for the food to arrive, which was nice enough. But we then waited another 20 odd minutes for someone to clear away our table. It reached a point when I had to go and find someone to ask if we could box up the leftovers, and if could they bring the desserts. I was just handed a box and she walked away. It was another 30 mins before the desserts arrived. I had finished my drink but couldn 't catch anyone 's eye to get another. But tbh I probably would 've died of old age before it arrived. The service was shocking tables left uncleared, food taking an age. The table next to us had to leave before their desserts as they had tickets for the cinema. The staff clearly couldn 't care less about the customers, no one checked if we were ok, or needed drinks, and we even had to ask for cutlery to a retreating back. If we go back it will be to get take away, as the food was fine, but sitting in was awful. Pizza Hut have really hit a new low.

£27 for a shared pizza and two drinks is an outrageous price to pay plus the pizza was mediocre at best a total rip off and never again

Strange start as we got a table for 5 but were told we were lucky as the restaurant had a lot of Festive reservations, yet the restaurant was half empty…. The salad bar was ok, but the sauces were a bit depleted. Refill drinks do taste like a water with a hint of fizz. Main meal was disappointing but mainly because they had run out of all bases expect deep pan (poor stock management). We went because my children wanted to, but for the cost Pizza hut is in fast decline and needs to do something to save itself. It no longer feels like good value for money, and with plenty of independent pizza joints opening across the UK, I won’t be rushing back. But I have to be fair, we all eat, and no one needed the toilet urgently afterwards.

Visited as a couple, service was very hit and miss. Several different waiting staff trying to serve us so nobody really knew what was going in, waited 30 minutes for the food and another 25 for desert to come out.