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Contribuisci feedbackWe were told we would receive a text message when our room would ready and we received 20 minutes after we we asked the front desk if the room was ready. Of course they wait until 4pm exactly to tell us the room was ready. We recieved our wrist band keys and one worked. The remaining 2 bands did not work. We went to the front desk and received another set of wrist band keys and now none of the 6 bands work. So now I have stand on line for a third time to get the issue resolved. In addition, they charge 25.00 per day to self park your car. This fee was implemented during the Covid Pandemic. Obviously 3 years later they still charge guests to park on their property.
I have to say I was extremely disappointed this time around coming here. Had to go downstairs multiple times for wristbands to work, took over an hour for housekeeping to bring what we needed (a few times we didn’t even get what we needed), person at register could not understand the questions I was asking about food and didn’t know how to give me 32 cents change, food wasn’t great, and there was mold in the middle of a Rice Krispie treat that we purchase. Had a great time with the people we were with but there was definitely a shortage of staff.
Outdated….For the amount of money spent this place has to do better. First day I was given a room the had pet urine everywhere I am severely allergic to pets). The room outdated carpet is filthy. No accommodations are included with package besides a dirty water park. They need to shut down and power wash and sanitize the entire place. Hospitality….. worst I have ever seen went to use the bathroom and the dirty wash clothes and towels from the previous occupants were still there and wet. I wish I could give this place zero stars but I had to choose one. The are making money hand over fist and not putting it back in to the facility. DISGUSTINGRooms: Disgusting
Good time with the grandkid indoor Waterpark is free if you stay at resort. Decent food good size arcade. Nightly free entertainment in lobby. Only downside is the $25 a night parking fee. Clean rooms, lots to do. Will definitely return it the future.Rooms: 4/5
First time here. It is comparatively small when compared with Kalahari and Great wolf park on the same area. They also gave the wrong room initially and we have to rundown again to get the correct room. Kalahari is the best for adults and family. Great Wolf is great for family with young kids.Rooms: 4/5