Cookies By Design

Ordered a cookie bouquet for Valentine’s Day for my mom and sister. Since they don’t have a local location any longer, the basket came via FedEx from their Dallas branch. I requested it to be delivered on Valentine’s Day, it got delivered on Sunday, so 2 days in advance which is not a big deal. But when we opened the box, some of the cookies are already damaged and some have fallen off the arrangement, so it doesn’t look presentable at all. I used to order from them all the time, but unless they open up a new location in Houston, I don’t think I’ll be ordering again.

I have been a loyal customer of Cookie by Design for many years. My company has used them to send baskets to clients, my family and friends all use them as well. I recently placed an order to be delivered for a friend’s birthday on March 25. I got a confirmation email for the order but that was it- no tracking number, nothing. The basket was never delivered. I reached out but of course they were closed for the weekend. Here we are three days later and the basket was delivered this morning. When I relayed my concerns about not having a tracking number provided to me to see the status of the basket and asked if anything could be done about the delivery fee since my promised day was not met, I received an email that they weren’t doing anything to rectify the issue and blamed FedEx not being able to get on the property due to a code needed. My friends property is completely open and no code is needed, not to mention they delivered it today when no one was home without needing a code. Customer service never addressed why I was not given a tracking number. This will be the last time I ever use this company again.

The cookies were literally hard as rocks. They were completely inedible. Will NEVER ORDER AGAIN. such a disappointment qhich shoukd have been a nice surprise

What a perfect place for a last minute gift! The basic bouquet we got was more than we expected! The cookies were so delicious, and the icing was perfect!We will definitely recommend to our friends and family! We will be back to order more!!! Thank you for such a great gift!!!

Awful! These cookies are not edible for anyone. I like to believe the recipe wasn't followed because a dog biscuit has more flavor.