Mcdonald's - Thornton

If I could give a negative review, I would. I called to complain about eating. the manager said there was nothing she could do. she asked for owner number said she didn't. fries were so fat, but not cooked, left the box soggy. chickened bugs were soggy and tasted like a pip. dreadful eating and service.

7/31/22 8:46 amWe ordered 2 McMuffins and literally sat to wait for our number to be called. After 32 mins. My husband finally went to see if maybe it was out and found all the employees hanging out in a cluster laughing and joking with no one managing the lobby or drive through orders... Unfortunately, we had to eat our breakfast sandwiches cold bc they had been sitting there for who knows how long and when my husband directed himself with an employee asking why they didn't call out our number or at least let us know it was out, they started with a lost in the universe look. With no apology or regards they said it was ours and went back to the conversation they were giggling about before we interrupted them. I hope they get management soon. They may not have leadership or guidance and it shows which is unfortunate when they are the face of a worldwide franchise.

If i could give them -5 stars i would ! worst mcdonalds ever **** up your order every single god damn time like who is working ! ordered a spicy crispy missing the soicy sauce how tf you forget the spicy sauce !!! there rude af and dont care give you old ass food. not only that this mcdonalds is disgusting. never clean trash everywhere and everyone working looks they never shower or brush there teeth. smelt there stank from the window. this whole place is horrible and needs to be shut down

It took about 15 minutes to get 2 cokes 2 spicy chicken and 1 fry with 1 person in front of me and 2 maybe 3 people in the drive thru... 2nd McDonald's I've been to that gives little to no ice in the cokes,WHY? !!!Is that something new?Stop that!!!The reason why I'm giving this store 2 stars instead of 0 (1) star is because the manager was sweet and fixed my issue which was my own fault, but still a very bad experience

Went to the drive thru. When I was asked how I can be helped I proceeded to say Hello, can I please order a number 5 (chicken nugget meal medium I immediately got cut off by Damaris (the order taker with Yea ok, what size drink and sauce (in a nasty rude tone . I then said Oh wow, calm down, a medium drink with a Hi-C an bbq sauce please . Damaris: (nasty tone Anything else? Me: Yes, two McDouble 's and that will do it. I got silenced for 10 seconds before I asked did you get that? Damaris: Yep, anything else? Me: No thanks. And then dead silence again. So I pulled up to the first window. I paid and asked for the name of the girl that had just taken my order (It definitely wasn 't the same girl, I could tell by the voice. and she said she wasn 't sure. Once I pulled up to the last window a young man gave me my order and I asked him who it was that took my order. He closed the window and walked away for a few seconds and came back and said Damaris . I said thank you and drove off. My 8 year old son was wanting the chicken nugget meal and he was hungry, therefore I didn 't have time to stall and ask for a manager at that moment. I figured, I 'll call and submit my complaint. Once I got home I realized that I had been given and charged for a large, not a medium size as I asked for. Super frustrating especially when I had stated medium twice. So I attempted to call the same night but I received no answer several times. I decided to call once again tonight 7/1 at 11:40pm. The phone was answered .. McDonald 's Me: Hello, I was hoping to speak with a manager please. Individual that answered the phone I am the Manager, how can I help? Me: Hi my name is Sara and as I went through the drive thru at 4:59 . Individual that answered the phone: (Interrupted me in the morning or at night? Me: In the evening... I am sorry, but what was your name? Individual that answered the phone: Mary . Me: Thanks Mary (and I continued to tell her the issue as I was speaking I heard laughter and noticed that Mary was not taking me seriously. I asked why I heard laughter in the background and Mary said that 's customer 's in the lobby . I then said It 's 11:42pm, your lobby is closed . Mary then starting saying Hello, Hello...., Hello as if my phone was breaking up. I called from my landline to their landline, there wasn 't poor connection!!! Finally Mary responded and said I 've said Hello like ten times already, if you have a complaint take it to corporate. As I proceeded to ask what corporate 's number was Mary hung up the phone. Who is going to make this right? And who is it that needs to take responsibility for the lack of customer service???