Potbelly

All the staff were wonderful and outstanding, and very eager to help, Jake especially! He was patient even while I was indecisive, was quick and efficient, and was an overall bright spot in my day! The store was clean and organized, and the food was comforting and delicious. 10/10!

I'm obsessed with the pizza sandwich and chicken pot pie. I get this combo at least once a week at work in the Town Square skyway.

The guy fixing my sandwich was more interested in me being on MY PHONE than making my order, of course he made the wrong sandwich (turkey) and blamed it on me being on my phone. However, after I repeated Tuna for the 3rd time, he put so much on there it was disgusting, and he really did not look like personal hygiene is a priority in his life. I will go to potbelly because I love their sandwiches. But I need to see an improvement in staff before I return to this location!!!

Spoke to the GM Jake just now. I told him my order was received at 10:40a and at 12:05 I still had not received my order which contained hot food (I seriously doubt it will be by the time door dash is done messing around). He said aww, sorry, there's really nothing I can do about that. ? Impressive customer service here. No offer to make it right.

I love Potbelly sandwiches. This location, not so much. I earned a free sandwich on the app and when I tried to cash it in, the app wouldn't give the credit. Twice I stood there with the cashier and showed them I should get a free sandwich, all they would say is , if the app doesn't work , no free sandwich. Today the deal expired, so I tried again ordering at checkout, took 3 attempts and finally worked. The girl at the register says yeah the app is bad, and blamed it on whoever made the app. I think the guy in the beard is either the franchisee or the manager, very unfriendly and tells me I don't know how to use the app. What he should have done on first stop was honored the free sandwich and report the problem to corporate. Food 5 stars, Management 0 stars. Oh and the guy that takes your order and the people prepping the sandwich are top notch!