Cafe De Luis - Waco

Our Mother's Day lunch was completely spoiled by Cafe de Luis. We waited for 1 hour and 15 minutes without receiving any food before finally giving up and leaving. The table next to us had been waiting for 1 hour and 30 minutes with no food as well. They mentioned that there were 2 new chefs in training, which we understand, but the lack of efficiency even with new staff was unacceptable. Despite the restaurant not being at full capacity, the service was incredibly slow. We have no plans to return in the future.

Absolutely incompetent. This place needs to get its act together or just give up. We made a reservation for Mother's Day. No one came to give us menus. Our drink order was not taken until at least 10 minutes after we arrived. Our family does not drink and we informed the server but she brought warm mimosas anyway. Then she finally took our order after which we were completely ignored for AN HOUR. No bread, no chips, no water refill. We watched as table after table experienced the same lack of service despite there being at least three servers and a bartender. It isn't a very big place. One by one people got up and left until there was only our table and one other. Finally we notified a staff member who legit asked which table we were at despite the fact that there were only two tables left. The people next to us also waited an hour just to get their appetizers. The staff member informed me that they were busy and the kitchen was backed up even though the dining room was almost empty. Finally we got up and left. We had a much better experience at the tacqueria next door. This place is DOOMED. Don't waste your time.

Walking into this place I felt like me and my family were going to have an amazing Mother 's Day brunch. Later we found out that I was wrong. It took us around 1 hour to get our first appetizer (chips and Queso) which was surprisingly good considering the wait. We decided to stick it out to see what our actual food was going to be like. Waited another 15 minutes for another appetizer (fried pickles) which were absolutely delicious (by far the best thing there). Then, we waiting another hour and 30 minutes on top off that to be met with sad, disgusting, oily fries, doughy waffles, raw pork sausage, and unseasoned chicken. Absolutely disgusting, on top of this, the servers and the owner himself kept making excuses such as I 'm working with my dinner staff the owner, and I 'm so sorry about that x100 the waiters. I 'm utterly disgusted and disappointed about this whole cafe. The question of how is this place even open keeps running through my head. Disgusting, I do not recommend, they do not know what they are doing.

What an awful experience! We got there at about 6:30 pm and finally left around 9 pm without getting our meals! They brought appetizers after we had been there an hour! The only reason we stayed that long was because of the amazing live music! We will never go to or recommend this place!!!

We made a reservation for 13 people for a Friday night, we get to the restaurant and they're not very busy, 8 of us order meals, 9 or 10 of us order apps along with a fair amount of alcohol, after over an hour of waiting some of the apps finally came out, and after another half hour the rest of our apps came out. After waiting for our meals for over 2.5 hours and just getting tired of the crappy service, no refills of water, if you had a question our waitress was wugkA1-fyzxyp-tyhnejnowhere to be found. When we were finally ready to leave I spent 20 mins trying to find our waitress and explained we wanted to cancel our order, she gave me a ticket just charging for the alcohol and apps... except they we're trying to charge me for apps I didn't order and didn't receive. Overall I wouldn't even come back for a drink.