Tim Hortons - Waterloo

The manager will not fix the food defect that was called me because they can't eat on Monday, I ordered to eat that they have forgotten the speck. Today I command the same order and they have only 2 strips on, but I am the one who is in the wrong.

Marsid helped me to redeem my points even though it was too busy. Such a good professional service.

Very clean location including the washroom facilities. Fast service and friendly servers.

Totally pathetic customer service I wanted to order two coffees at drive through and the customer associates were laughing at the mike I had to wait atleast 10 mins to order and constantly they were laughing at their own jokes with colleagues and that too continuously ,while I was ordering . I did find this attitude very rude ..once I was done with the order , they didn’t even bother to say drive up . Seems like they don’t care much about the customers !Zero customer service

Don’t bother going here if you want customizations. Ice coffee with milk means ice coffee with cream and vanilla to them