Chipotle Mexican Grill - Watertown

This Chipotle restaurant is by far the worst I have ever been to. The blame falls entirely on the management for being too cheap to rent a proper location and train an adequate number of staff. They frequently close during their scheduled business hours without any warning, sometimes even shutting down for entire days. While the workers try their best, they have not been properly trained in Chipotle's standards of operation. As someone who has visited Chipotles across the country, I can see that this location does not follow the consistent pattern of how things should be done. Every time I have been there, the orders have been put together inefficiently and haphazardly, leading to messy food, cross-contamination of ingredients, and slow service. Employees even reach over the assembly line to add toppings like salsas, sour cream, and guacamole onto previous orders, causing these items to drop into the dishes of others. Vegetarians and those with food allergies should steer clear of this Chipotle, as they cannot trust that their meals will be prepared safely and without any cross-contamination.

The staff at this restaurant are extremely rude, the environment is disgusting, and the service is incredibly slow. It seems like they make their own schedule and the entire staff should be replaced. The health department should inspect this place as soon as possible.

The staff at this restaurant are rude, the environment is disgusting, service is slow, and it seems like they operate on their own schedule. Every employee should be let go and the health department should inspect this place immediately.

Impossible to contact with store manager or corporate

The employees are not professional, very rude, take their sweet time and don’t care about the guest that come into this environment. Place looks like it hasn’t been cleaned in days, they opened up an hour late than scheduled.