Caffe Nero - Watford

Stopped by for a quick cup of coffee. The coffee was a bit on the light side, but the service was good. It was busy, but the atmosphere was pleasant. There were seats available both inside and outside.

Excellent customer service by Nishat. The lady in headscarf greeted me with a genuine smile and offered me the new millionaires hot chocolate. I agreed to try it and it was absolutely amazing. The service was flawless and easy. I would highly recommend these cafe in Watford high Street

Ants walking all over the scones and muffins. Told the barista who was very reluctant to do anything. When pushed, he eventually threw the scones away. Coffee not made well. Would not recommend.

A male staff member in a trainee t-shirt getting the hump with a customer and then telling her to go find another coffee shop. It was an issue around a scone and it not coming with butter, she said it was ok to pay for the jam. Also telling her not his day and other stuff. His whole aggressive tone was inappropriate. The rest of the staff just ignoring him. Felt I had to ask him that he might step away only to be also told to find another cafe. I was eating in so felt quite uncomfortable as already had make my purchase not sure I want to return anytime soon. Even the staff member I spoke to afterwards seemed afraid of him! Emailed Caffe Nero just a thanks for emailing them and not even an apology. Shame as I do like the coffee!

My wife went into the Nero café in Watford Hertfordshire today asked the two employees is she could use the toliet as he has diabetes and a week bladder so needs to go regular the two employees looked her up and down and said no it's for paying customers only my wife then left the cafe meeting me outside she was in tears because of what happened and because she was in a lot of pain from holding it in This should never happen to anyone and hope it never happens to you