Baskin-robbins - West Virginia

I ordered an ice cream cake a few days ahead and not only does it look great, but they also carried it for me to the car (my hands were full with coffee a tasty muffin)! I really appreciated the extra help and the warm and friendly service!!

Ordered 2 cups and 2 milkshakes. They handed us the 2 cups and told us to pull out back. We have now been sitting out back 15 minutes waiting for the milkshakes and our cups of ice cream are half melted.

I love Baskin Robbins in general. But this location is no good. Out of the last two times we have made the drive to get our favorite ice cream treat (World Class Chocolate) we have been very disappointed. The first time we went in on a Monday night around 5:45 pm they said they aren’t serving ice cream because it was all in the back freezer which meant it was “too hard…”. Feel like we got lied to there. The second time we came, they were out of world class chocolate and there was one in the back … – show

Not the first time I’ve had a bad experience with this place, always extremely rude and we all understand the staff shortage so we are trying here too. However when you call in regards to not having the basic ice cream and I ask a questions the person on the phone snaps at me saying uh no. I get it you wanna go home however the store doesn’t close for another two hours. So please when I ask what ice cream you have don’t say none. Please remember that as patience as we being with you have the s … – show

7:15pm Saturday August 21, 2021. Wanted to order 2 Milkshakes when a very nice young lady announced they were not serving ice cream. I must have misread the hours of operation.