Portillo's - Willowbrook

Food was good, we would definitely go back if we were ever back in Chicago. Having never been there before it is confusing and they do not tell you that not all of your order is coming out at the same place. If you order pasta and hot dogs the pasta is picked up at a different window... it's also not a good experience to get a refill, you have to butt in front of others waiting for their food to ask for a refill. The workers were nice, except for the cashier. She wasn't very helpful and was just trying to get you through the line...(even though there was no one behind us). The inside was pretty cool though because it has old antique car parts and other antique stuff in the middle section. All in all it was a pretty good place. The kids loved it!

This Portillos location in Willowbrook, on Rt. 83 is not well managed. I have picked up orders through the drive through and have had terrible results. 1. Cold french fries 2. Salad missing the dressing ir missing the cheese sauce. 3. Arrived home and discovered I did not receive the entire order. This has happened almost every other time and sad when my entire family is expecting to eat!!! I have tried to call and complain but no results. My advice: Order from Buona Beef which is a better Italian Beef, anyway! At Portillos, ALWAYS stay in line, and check your bags! I ordered from Uber Eats and was missing a meatball sandwich. I took this up with Uber Eats and they are giving me the credit for the missing sandwich. But why? This has happened so many times that the manager of Willowbrook should be held accountable. I have never had problems at other Portillos locations like Elmhurst or Naperville. I am of the thought, "If you can 't say something nice, the don 't say anything! However, this Portillos location, be on guard!!!

I was honestly disappointed in this Portillo visit today. I got a cheeseburger, fish sandwich, fries and onion rings. The cheeseburger wasn't as good as it usually is. The fish sandwich was soggy, greasy and just not good. The tartar sauce was too sweet and tangy. French fries were cold and old. The onion rings were decent. This visit fell very short. Not sure if I would return to this location.

Always a great spot. The ambiance is casual, the service is good for the most part. The food is always fresh and delicious. Today I had the small beef dipped and purchased a jar of peppers because it's cheaper than paying for not enough peppers or oil. Today they weren't as chirpy as usual, no funny calling of orders. This location is my favorite and my first stop when in the Chicago area.

Nothing is the same since Dick Portillo sold. I remember him stopping into the Lombard location to check on catering on Christmas Eve in his eight ball jacket. Glorious. I love this place, it's Ours. From the old Pizza Hut location on Lake St. Arizona and Cali can have one but, this is ours. Previously; meticulous, precise, and efficient. Now, mistakes are made; broilers break down. It ain't the same. That being said my child is getting Portillo's pj's and there's a chopped chicken salad is in the fridge. But, always remember; this was one man's lifetime of work and a Chicago original.