Cactus Taqueria - Berkeley

Never can get an order right, staff is just lost and I'm not sure they are even trained.

Quality of food has greatly declined in the past year,bland flavorless, American Mexican food

Really bad service, even if you called they put you on hold for more than 5 minutes.

After 30 years of being a loyal customer, my family is done with Cactus. This used to be a favorite, but the quality has declined and the service has been terrible for years. They often make mistakes with our orders, and the few times the mistakes have been big enough to call them on it, the response has been completely unapologetic, and even insulting. They have acted like we are liars. Absolutely unacceptable way to treat customers, especially when you're the one who screwed up. AGAIN. And more recently they have imposed both price increases and skimpflation. Terrible service, inconsistent food quality, poor attention to detail... Not anymore. It takes a LOT to lose a customer of three decades. I hit my limit.

Ordered two chicken tacos , one steak, and two shrimp to go. Came out every single one chicken. Not the first time this has happened too.