Pizza Hut - Cleveland Heights

I ordered a large meat lover pizza and a large cheese pizza. When I received them, it was clear that something was wrong, and even the owner and staff seemed aware but didn’t address the issue. I have filed a complaint with customer service, as well as with the BBB and the Ohio Attorney General's office. It’s frustrating to see that they don’t seem interested in resolving issues or even answering calls. I wanted to share my experience as a warning for others.

I strongly advise against ordering from this place. A few months ago, my food never arrived, and to make matters worse, they never informed me that it wouldn’t be delivered. I initially thought it was just a fluke or that they had a bad night. However, it happened again tonight, leaving my family hungry when we were counting on a meal.

I do not recommend this restaurant. The manager is unprofessional and talks about everything but the issues at hand. They seem clueless about the status of the delivery driver and what items are being delivered. They don't take responsibility for any problems. This was the worst experience I've had with a pizza place. The pizza barely arrived warm, and they messed up my order. The taste was also different from other pizzerias I've tried. I suggest skipping this place and finding somewhere with better food and service.

Order 20 o'clock. the driver called at 9:30 a.m. and said he had arrived. No one was there. I tried to call back. no answer. I called the load and said the load had no driver and the order was never prepared. it took her an hour to realize that!? never again.

Lousy service lost attitude. Pizza more than two hours late. The guy on the phone had absolutely not a care in the world. I'm sorry to say this is not the first time I've had the same exact experience with this restaurant. I have no idea who owns it or who's running it but they are not professional and they really do not care about service or even good food. I'm done I will not order againfrom Pizza Hut until they give me another option in my area. As far as I'm concerned this is literally stealing.