Real Barbeque - Crawley

I have dined in and ordered takeout from this restaurant before, and the food has always been good. However, my recent experience ordering for dine-in was disappointing. Despite being told that my food would be ready in minutes, I ended up waiting for over an hour. When the order finally came out, it was missing items, cold, and crushed. When I called to address the issue, I was met with unhelpful customer service. The manager initially refused to provide a full refund, only offering to refund the cost of the chips. After insisting on a full refund, the manager eventually agreed. I had to wait for the refund and contact my bank to resolve the issue. Overall, I would recommend dining elsewhere for a better experience.

The meal was not good. It arrived early, but the chips were soggy and covered in oil, and everything was cold. There was fish skin in the chips, and the burger we received tasted like chemicals. The man on the phone was really rude and did not mark my order as complete when I complained, so I couldn't get a refund. Don't waste your money on this disgusting place.

Beautiful nights ruin it. I'm gonna make my friend try to eat as I like the first time, but unfortunately the owner isn't here and the daughter covers him that she ruined the place. she overwhelmed what I only said for person because everyone is full, but she doubled. this lady is not willing to run this business and stay better at home. only disappointed. the wrong communication has destroyed everything. so bad

The food at this restaurant is fantastic, you can dine in or take it to go.

Have gone in and collected food previously food is always good but ordering from just eat most recently the hour wait for food that was supposed to be here in mins was a joke. A call to the takeaway was not very helpful either. And when it did finally turn up half off the order was missing and it was stone cold as well as been squashed. Another call to the take away I was taken aback when I heard who I think to be the manager saying is it that C * again tell him I will just refund the chips. At which point I said that I will be bringing the whole lot back down to them now and they can give me a refund. I was about to leave when I was telephoned to advise there is no need to come down we will give you a full refund I am still waiting for the refund and have contacted my bank to try and get some help with this. When you spend on a take away meal I would of thought you would.of hot a much better experience than this.