Grimaldi's Pizzeria - Dallas

I've been with the original grimmaldi in brooklyn for years. I knew that the quality would not be so good as it was sold out and became a chain. still decided to go my birthday before the Mavs game with an open mind. pizza came out cold. it was a Wednesday night and not busy at all. I let them know right away and they gave me a couple of good luck for the next time I went to the table because I didn't come back. the pizza was missing taste and seemed bland. crust was too oily and dense. very dissapointing and extremely overrated. trust me, this is not all near what ny bake pizza should be.

I really wanted to give Grimaldi's a better rating, after all the the service was reasonably good, the ambiance was nice, the salad was good, but ultimately the pizza was a real let-down. It was no better than a frozen pizza. Over done, nearly burnt. The sauce was mediocre and the crust was tasteless. It was a nice experience, until we we tried to eat their pizza.

Real stone brink oven fresh baked pizzas amazing salads and catchy cool environment

We had a gift card for this place and decided to try it for lunch. They were a bit short staffed but we were there before the lunch rush and got us a table right away.The waitress was friendly and knowledgeable. The wine suggestion was a good one. The pizza was good but the toppings were sparce. Overall the menu is pretty much straightforward with pizza and salad.

Unfortunately I just had my 2nd terrible customer service experience in 3 months with this location. This is just about the 2nd.Today after placing a to-go order around 4:30pm, when the restaurant only had two tables (according to Jimmy), I was made to stand at the bar for 3 minutes to be greeted by someone who was on break, eating, instead of the bartender himself, who could not be stopped from wiping the bar down to assist me. After getting home, come to see that my Prosciutto Arugula pizza did not have any Arugula. Called the store to let them know, only to talk to Jimmy, who offered I drive back to the store and have it put on top of my pizza. Asked is there an option where I don't drive all the back in rush hour traffic his answer was how about a credit for Arugula Told him that was disappointing to be offered a credit for ONE topping that is IN THE NAME of the pizza. I did not get a response after that because he flat out hung up on me.I have had run-ins where toppings were forgotten or the order time was much longer than quoted, and have always been met with a manager offering me credit for a pizza upon my next visit or taking something off of my order to offset the mistakes. Today it was how about a credit on Arugula and then being hung up on.Love the food and don't mind paying a premium for correct orders a couple times a month, but unfortunately I will just drive the extra 10 minutes to the other Dallas location to avoid the negativity and repeated mistakes of this store.