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Contribuisci feedbackThis restaurant has really declined. The service is so poor that they don’t even seem to make an effort for dine-in orders, whether it’s inside, on the patio, or for mobile orders. The only customers who seem to get their food in a reasonable time are those in their cars. I waited 45 minutes for a single combo meal, while a lot of people who used the drive-thru received their orders much faster.
Food is delicious! The atmosphere invites you. The service is okay. Many young people who act inexperienced move slowly, they do not give enough attention to customers as they go to order. People need help and they are not attentive enough and do not move quickly. They act as if we as customers should wait all day for it. Well, there are a few, along with the manager who has Pepp in her step and try to get orders right, complete, and out the door and for that, I guess her.
This Whataburger is always bustling with activity—there's hardly a time when it's not busy, except for late at night when it's quiet. I really appreciate the effort the staff puts in. The food consistently tastes fantastic. Since I live here, this is the only Whataburger I visit; other locations often mix up my order. Generally, they get it right about 3 out of 5 times here, but it really depends on the time of day. If it's crowded, things can get a bit chaotic! Just a reminder to be friendly—I've always found the staff to be very nice and they provide excellent customer service!
The guy came out with my food, didn't have my shake and I asked. All he said is that I can see your recipe that I gave him my copy and took it back. 5 min later came out with the shake, it was only the milk not frozen. I told him this isn't a shake, he gave me a look and everything he said was a shake I made literally, then he turned around and went back. Also ignore a guy trying to get his attention from another car that had waited longer than me. Could have asked if I wanted a different taste or a refund, I would have loved honesty more than the attitude, I just left it alone.
Trash.I ordered on the app and it said from 5-10 minutes. I waited for almost an hour, but yet my food was already made ready to go. They handed me the bag with COLD FRIES. Best believe they’re going to give me fresh food. I wasn’t having it. This is my final and last time, here. Employees are just lazy. My order was ready at 7:02. It’s 7:44. Don’t come here to waste your money.
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