Burger King - Michigan City

The worst of the worst. Never had a store mess up more orders or be so unhelpful when they’re wrong. Any time you order using the app, which they encourage, it gets sent to the store wrong. When you complain, they won’t ever refund you, instead offering reward points and coupons. Eventually enough is enough when they send you 4 burnt to a crisp patties on your two burgers, and two overly sweetened “unsweetened” iced teas. So I asked for a refund. I was told that because of the number of times this store has screwed up my order, they refuse to refund or even offer a coupon. Needless to say I gave them too many chances. I’m still arguing with support because it cost $40 for delivery for 2 people and I’m asking for a refund only on a couple items, they’re still refusing! Check out that picture pitch black! And customer service says I don’t deserve anything because they’ve done enough (a couple coupons and a handful or reward points they’ve given me sweet tea when I ordered unsweetened I think 4 times now this year . Editing to add that customer service said their decision is final and they refuse any refund, and to warn everybody that when you try to call the store they’ll drop your call a few seconds into the hold music every time. This place is an absolute joke. Hope nobody diabetic comes here and orders a sugar free drink, then has more sugar than they’d have all day in the first sip of sweet tea they didn’t order. Final edit to say that after the BBB got involved I was promptly offered a refund along with a condescending message about how they were right to refuse it initially and how I will not be refunded for anything again. Lovely way to bring back long time customers :

Better than the other location nearby. Fries were kind of cold but service was prompt.