Dunkin' - North Ridgeville

This place is the worst Dunkin on the planet. Rude staff with attitude all the time. Walk in to grab a couple dozen of doughnuts for a customer and was told you should order them ahead! , it takes less than a minute to pick out 24 doughnuts. I had to wait nearly 15 minutes. The staff is incompetent, lazy, and impossible to work with even for basic orders. I go out of my way to go anywhere else for coffee or doughnuts now. Stay away from this place.

The frozen mocha I got yesterday had spoiled milk in it.

I ordered a breakfast empanada at 7 am. They told me they didn’t have this BREAKFAST item prepared yet. At 7 am. This is baffling. They regularly screw up my coffee order. Just this was the final straw.Honestly just go to Starbucks that is super close or just go try Scooters. Both have better coffee, anyway.

First, I wanna start by saying, Tesla, the store manager, is by far, the most tragic person to walk the face of the planet. Not only did she give my buddy head in the bathroom, while she was on shift, but she also, treats her employees like garbage who actually do their job. There's a male manager there, didn't catch his name, Lucas, Logan or something close, who likes to verbally and mentally abuse the female crew members, as well as shouldering into women, when hes walking by them, and treats them all like he's in command of them, without doing his own work. He's a lazy slob. I went in for my usual frozen coffee and watched him lean up against the counter on his phone, and command someone else to do something, and had his own playlist on the speakers so loud nobody could hear in the entire store. The management isnt a complete waste though. I usually get a young blondish women in the morning or another young woman who's always got a smile on her face her name was like Jay or something. I am a customer who's pretty intuitive and when I frequent a place, I do my research before writing a complaint, and know who to say it about. That Tesla and Lucas, Logan, whatever, are both worth less than the gum stuck to my shoe, as management. They need to be fired. The store is a joke because of them. Poor customer service. I've even watched them lie to someone about saying Tesla wasn't there, and the woman was there for a scheduled interview. Like, ridiculous. Whoever owns this franchise store, needs to step in before someone decides to start mitigation for improper workplace treatment. Sad. I'd like to say I won't go there ever again as a customer but it's the only Dunkin in my home town, and I remained anonymous because she seems shiesty enough to spit in my drink or on my bagel before she turns around with it.

A legit frozen center. Called and they said oh well.