Dunkin' - Wesley Chapel

Horrible service noncommunicative everyone had attitude, and the guy didn’t even know how to order my wake up wraps. It just looks like everyone hates their job.

They had two out of the six items we ordered through the mobile app and then refused to refund us for what they did not give us. Absolutely terrible customer service. DO NOT ORDER FROM HERE ON MOBILE, THEY WILL NOT REFUND YOU WHEN THEY ARE OUT OF EVERYTHING!!

They started new hours this week. They close at 9:00 instead of 10:00. But their app still except orders. Now I'm screwed on waiting for customer service tomorrow morning issue me a refund and have to wait 7 days for it to hit my account. Although the sign they have posted on the door still says 10 as well.

Staff is so friendly service is quick.I go to this one cause they never mess up the order too!

Pulled up to the window and apparently ruined this woman’s day by wanting some tea and donuts, horrible attitude, when I finally get to the window after putting my car in park cause I was waiting so long, she finds the window open and goes “$20”… no hello, no thank you for waiting. Just “$20” after getting parked in the parking lot I open my bag to realize my hash browns are still frozen inside and my sandwich is burnt!! Either cook the food or don’t how do you manage to do both?! Whoever the old lady at the window was, if you don’t like your job don’t show up, or work from home. It’s not my fault you chose this path in life to become a Dunkin’ worker at 58