Spice Cottage - Aberdeenshire

So placed a order online. Adhering to the covid rules, Got the meal a lamb balti a Ceylon garlic chilli chicken, garlic rice, mushroom rice a garlic naan, and chapatis, well what can I say, the lamb was so tuff it was impossible to eat, there was no mushrooms in the rice, there was no chilli in the garlic chilli chicken. The naan was undercooked and raw in the middle. The chapatis where rock hard. We phoned the restaurant to complain but the manager was incredibly rude, kept talking over me when I was explaining the problems, we spent £44 pound on a treat, but was badly let down. I will be taking this to the trading standards as I do not want anyone to spend their hard earned money on food that is substandard. The customer is always right and should be allowed to express when things are not as they should be. So be warned. I will be sharing this on Twitter, Instagram and all local social media platforms.

We have used this restaurant for the last 5 years and up until recently have been very happy. last week we placed a sizeable order (over £50) and after practically having to guide the driver, turn by turn, we recieved our order over an hour after the eta, given to us by the restaurant. The food was cold, and 2 of the meals were inedible due to the quality and state of them. The standard of all meals were sub par and we were very disappointed. We called to highlight the problems immediately and were informed that they were using a taxi that evening, as their usual driver was acting as a chef in their kitchen. We were told someone would call us back to discuss either that evening or the following day. Nobody called. We left it 4 days and called back and were told that they were closed and it was not a convenient time to discuss, but were told someone would call tomorrow guess what.... nobody called. So we called again this evening. The person my wife spoke to was completely unapologetic, spoke over the top of her and refused to accept any responsibility. We did not go looking for free stuff, we simply wanted to offer a restaurant we had used for years an opportunity to make things right. Instead we were met with excuses, hostility and the feeling of being let down.

Really great food here, I love trying something new every time, also the staff are so friendly! Really recommend :

Delighted that we could have dinner out but it was not sufficiently good that we will return. The Good polite service, and well set out venue with good spacing. The Lamb Chadni was tasty and the Chicken Tikka was well cooked The Bad side dishes were so small they were practically tasters, and the King Prawns were nothing akin to King Prawns and not well cooked. When this was shared with the team all they suggested was a chicken dish in it's place clearly not what is expected when you order a dish at premium price! The drinks were also questionable, with old glasses being used for the lager (you can tell by the date on them) which meant quality was not great. Overall not as good as other locations locally so will not be 1st choice

On the way through to Aberdeen we stopped here for something to eat. We had Poppadoms condiments to start. For mains I had chicken tikka Malabari which was a medium spiced dish and my wife had chicken tikka Masala which was a mild dish, we had Pilau rice and cheese Nan along with our meal. Both curries were flavoursome and tasty, the rice Nan were tasty too. My wife found the chicken tikka Masala to be a bit spicy for her taste for a mild dish. The food was all served nice and hot. The service was pleasant and efficient. Will definitely be visiting here again.