Dunkin' - Aiken

As always... Every morning I always get myself a large Iced Caramel Coffee with 6 creams, 6 liquid sugars and 4 caramel swirls and a grilled cheese with bacon! I highly recommend both!!

LONG POST ALERTEver since I’ve been in this small town of Aiken, I haven’t had the best of luck with customer service. The weirdest thing happened this morning 03/23/2024 at this location. I purchased a Signature latte on my way to work yesterday 03/22/2024. I waited in the drive thru for about 10-12 mins which wasn’t too bad. I placed my order and got to the window and received my drink. I pulled off and took a sip. The coffee tasted burned or scorched. I went back around to go back through the drive thru but the line was too long as well as the line inside. I didn’t have time to wait. I called the number on my receipt and let them know that I was just in the drive thru and I told them what happened and that I would return the drink with my receipt in the morning.I returned to the store this morning at 6:05am. I pulled to the drive thru order box and asked if the inside was open because I was returning my order from yesterday. The lady asked me to drive around to the window. I got to the window and explained again that my drink tasted scorched, I tried to return it but the drive thru and inside lines were too long, I called to inform someone that I would return it when I left work the next day. The young girl at the window interrogated me like I stole the drink or something. She asked “ok, sooo who did you call?” I repeated that I called that store. She said to me “yeah, I’m not sure who you called because we don’t even have a phone here.”At this point we’re just staring at each other for maybe 15-20 seconds. I was staring in disbelief and she was looking as though she wanted to say “so what do you want me to do?” I got frustrated and said “I’m not sure who I spoke with and I don’t have anything to do with the fact that you all don’t have a phone. I just want the drink remade!” She showed the receipt to another employee who I heard ask the young lady if I wanted a refund. I told her NO and repeated “I just want the drink remade.”If I spend almost $7 on a cup of coffee or anything for that matter, if it’s not to my liking I’m going to return it! I have the right to receive what I pay for. It’s a shame that in this day and age that we have to go through being interrogated when a person has proof of purchase and the untouched item as proof for a return or exchange! Management at this location should do more training. This location needs to have a phone and not a number on a receipt that is directed who knows where! Corporate please get involved! I didn’t look at the reviews at this location until I began to write mine and I see 1 stars are pretty common at this location. That’s sad!

Nice, clean location with friendly employees. Service was fast and efficient and the breakfast sandwiches were fresh and hot. Highly recommend!

Very direct manager my way or the highway. After trying it for the first time. I'm going back to starbucks where they charge 70 for oat milk and not a dollar and no ice isnt a dollar when thee price you are paying is for the size. Their donuts taste like stale cake and my drink was not to standard.

Always busy, drinks aren't consistent. Sometimes great sometimes, meh. Still go though as its convenient and its usually good.