The Great American Grill - Aiken

Very clean, friendly, fully stocked, great music, great food, and it looks like a palace. A total win win win win!

The maids saw us enter our second room across the hall to put soap for our children and get toilet paper for us. They accused us of entering vacant rooms. I had a key! My children are grown teenagers!

The staff was very friendly and welcoming. The rooms were a reasonable size and clean. I would encourage anyone to stay at this hotel and will again the next time we are in town. They have a pool, however we were unable to use due to the weather.

We arrived on 4/30/21 at 3:00pm and went to check in and were told the room was not ready but it would only take a few minettes as the rooms were done they just needed to be inspected. I was handed my key at 4:30 pm . The very nice lady at the desk was very apologetic and explained to me that they were having a large group for a baton contest being held in town and two other things happening and they got hit all at once, I understood but was still not happy about waiting that long. While walking to my room I noticed that this property is very old and needs some loving care. The doorways to the rooms had paint chipped and were banked up badly and this is not what I expect at a Hilton property. Once in the room we settled in and went to use the shower (oh my) black mildew stains all over the shower area and the shower head was pathetic with no pressure , a garden hose would have been better, The next day we left for our activities in town and when we returned we discovered that there had been no service in the room. Bed not made and no new towels. The used towels just lying on the floor were we left them . They do have a sign in the bathroom about having to request service and ok I guess I can live with that but we needed towels and I had to walk down to the desk and get my own towels and walk back to my room. I felt like I was camping and certainly not at a Hilton. My guess this a Covid procedure about not servicing the rooms but some new towels would have nice. Let me end this review with something positive and that is the staff that we interacted with were very good , very polite and accommodating.

Awoke at 5a to see a large cockroach on the wall not 2 feet from where I was sleeping....based on that alone, sorry, terrible feelings for this property! The 4th floor where my room was located was old, worn and poorly maintained from a facilities standpoint. Not sure of the other guest floors. The lobby looked freshly renovated.