Pizza Hut - Albany

If I could I would?ve rated a ZERO. Placed and order online and waited over an hour for any service. When I called to check to check on my order they proceeded to tell me our orders been ready for quite some time and had been sitting there. They then told me that they didn?t have any drivers available and didn?t think I needed to be called to be explained of the situation going on. So after the conversation the manager then expressed that she didn?t care and rudely hung up. I?ll be contacting the BBB(better Business Bureau) just to make sure a formal complaint is issued Thx.

Very professional! Ms. Tina was very polite and helpful. Without saying names the other BIG name pizza company in Albany has lost its touch. They will not answer the phone and the company as a whole has made pizza toooo complicated.

The lunch specials might need some reevaluation. My pizza was ready in under 30 minutes, which was impressive. The drive-thru pickup experience was also very pleasant. Overall, the service was genuinely outstanding.

Friendly people , Looked around and the place was really clean . The pizza was the best we have had in years from anyplace. We did the 3 topping large deal for $10 . AWESOME . They said 15 min. I got there at that time and my pie was coming out and getting sliced . It was nice with HOT CHEESE and CRUNCHY CRUST and ENOUGH OF THE 3 TOPPINGS . Will go back for sure . When I read some reviews I was not sure if this was the place for us. Glad we went .KEEP UP THE GREAT WORK !

We had our first visit to the restaurant and the pizza was fresh and delicious. The staff was very friendly, which made the experience enjoyable. The only reason I gave it a 4-star rating is that there was a smoky smell inside, and the bathroom had an unpleasant odor of urine. Despite that, we will definitely be back!