Two Cranes Bistro Brew - Albuquerque

I really do not like writing reviews on poor customer service, however I have been to this neat little spot about 5 times after today and today was just awful. Our first server was completely overwhelmed and he let it show. It was my bad for not callingahead for a table of 9 adults and 2 kids, but the amount of overwhelm we saw for a restaurant that just really was not that busyon a Tuesday evening was unjust in my opinion. The first server stopped working with us without our knowledge and before weordered our food. A second server came out and even declared the first server was in fact overwhelmed and she took our order.Mind you, we haven?t even complained at this point, just chatting away and waiting to order. We lost our second server at somepoint. Everyone needed a drink or water and I finally went inside to address the waitstaff. I asked for the manager and I wastold they were not in. I asked who was running the restaurant and the server told us she was. I very calmly tried to let herknow that I have been here several times before and love this place, which is why I brought my family and spoke highly of it. Ilet her know the service today was awful, we didn?t have drinks and we just seemed to keep getting forgotten about outside. Herresponse was, ?did you make reservations ahead of time? and issues with being short staffed (which I know everywhere isunderstaffed right now but not everywhere do I get service this bad). I did not make a reservation because most places don?ttake reservations nowadays. I tried giving feedback to her directly and she just seemed to get offended and the service just gotworse, unfortunately. The reason for the review is she went ahead and charged a 20% gratuity to our bill, which it does notstate anywhere they charge parties a gratuity. Do people deserve a tip? Absolutely! Did they earn a 20% tip. Absolutely not. Ido hope the kitchen staff keeps tips as well because waitstaff didn?t do much this evening. I am one person

Marcos was a great server! Drinks were pretty good! I got the Cubano and it left quite a bit to be desired. It had a weird sauce and was just on a general bread loaf. My wife got the veggie flatbread with goat cheese and it was pretty blah and too salty.The fries were extremely oily and I would not get them again. The mixed drinks were pretty good though! Edit: in response tothe owners reply below, the reason for the 2 stars was typically if the food at a restaurant isn't good, there isn't much reasonin my opinion to go back (so it heavily weights the rating), but food can always improve over time with feedback from customers!However the drinks, service and environment were very good!

Good location close to old Town with great food, beer and wine. Beautifully accentuated covered patio with fountain and flowering plants; dog friendly. Spinach and herbed goat cheese salad with optional grilled chicken added was delicious. Theresa was a truly wonderful server very friendly and accommodating by bringing our dogs ice water.

This place has a great atmosphere, excellent drink selection, outstanding wings, green chili cheeseburger (probably the best I’ve ever had). My wife had the best shrimp scampi ever. Outstanding service. We cannot wait to return!!! WOW!!!

Hello, my name is Ashley. I have been a frequent flyer at two cranes for 3+ years. I have nothing but great things to say about this place! The food is PHENOMENAL , the wait staff is even better. This place is a gem and has a fantastic vibe to it. You’ve gotta stop in for karaoke on Tuesdays. Thanks for your service Two Cranes!