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Contribuisci feedbackYou should choose your visit time carefully to receive better service. They tend to be understaffed, which can lead to longer wait times, especially if you go after midnight. The food, aside from their specialty pancakes, is good and on par with what you’d expect from a mid-priced menu. I give them 5 stars for the service at 4:30 a.m. on weekdays and for the nostalgic memories they evoke.
Terrible service! I placed my order and called to let them know when I would arrive, but no one answered. I heard the same greeting over and over again. After multiple attempts, I decided it would be quicker to go in person, but that turned out to be a mistake. All the employees were hanging out in the back, and I couldn't get anyone's attention, even though the restaurant was not busy at all. I was left waiting endlessly. This isn't the first time I've experienced poor service here, but my daughter was craving IHOP, so I thought I would give it another chance. Big mistake! I definitely won't be recommending this place to family or friends. I would give it zero stars if I could, but I have to give at least one.
The restaurant wasn't very crowded, and the food was quite good, but the real standout was the exceptional customer service. Ashley, in particular, was incredibly friendly and accommodating. She even rushed outside in the freezing cold to return my card deck that I had left behind. The rest of the staff were also friendly, but I had the pleasure of interacting with Ashley the most. I find myself going there nearly every week. I would rate it a perfect 10/10!
Stop working to a bite late night and just a server. I got my good in a timely way, but the family next to me was waiting an hour. The server delivered half of their order and then gave a complete order to a 3 top that sits well after this family. They asked when the rest of their food would come and the server was very dry and not to understand that it was made now. The children with this family began to cry and say how hungry they were, so the family asked once again for food and the server rolled their eyes. The family then went quietly and politely out to which the server declares rudely and loudly in the kitchen “You don’t need to start the children’s meal, they went out” all during the Smirking. She did not offer the family to box what was cooked, she did not offer empathy for the situation and ultimately simply did not care. It was sad to observe this family holiday. I'd better expect the restaurant to be guilty. There was a man in tennis shoes and a sweater who drink the whole time around the kitchen “watching” coffee, not sure whether he was a manager or not, but he also offered no help. Def may need an employee for the late nights to ensure that a great service takes place.
We really like IHOP and this one was really good. We had the griddle combos. My husband and I had French toast with strawberries and bananas. 2 eggs, sausage links and hash browns. The French toast was at least an inch thick and perfectly cooked. The eggs were really good too. They were perfectly cooked with the right amount of salt. The sausage was also cooked well. Sometimes links are slightly burned but these were great. The hash browns were good too. The best thing was the waitress. Her name is Ashley H. She was the only one working the dining area. She seated people. Served drinks, took orders, delivered the food, took the money and bussed the tables. There were a fair number of people there and she kept up with everything and was cheerful while doing it. Our orders were correct and came out hot and fairly quickly. She was awesome.
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