Biggby Coffee - Allen Park

The assistant manager here are RUDE and they allow their workers to ARGUE and be disrespectful to their customers!!

I have been coming to Biggby at this location for years. Recently the service levels have gone downhill. The last two times I have ordered coffee, it tasted like water with warm milk. Not what I was looking for. With so many other options I won’t be back. I tried to send in my complaint but I can’t submit without an order number from the receipt which they don’t give to you.

Must specify that you want Hot coffee. They automatically fix cold coffee.

I was looking for a nice place to study and I remembered that this location had a dine-in area. It's been quite some time since I've used the lobby at this location and after my recent experience, I don't have intentions on coming back. To start off, the girl that took my order seemed as if I was a bother when ordering. The girl that actually prepared my drink was fast and efficient. After I was given my order, I turned to look for a table to sit at. All the tables were covered in crumbs and drink stains. The entire lobby just looked dirty. I sat down and luckily I had Lysol wipes in my bag to clean off the table and chair. As I was cleaning the table, I had realized all the crumbs and food under the table on the carpet. I was definitely second guessing my choice at this point. I popped my earbuds in to help me concentrate on my work and through the noise cancelling, I could still hear how loud the staff was being. Nearly 2.5 hours of constant yelling across the kitchen from one to the other. At one point, the store had milk delivered by what I assumed was a delivery service the delivery service driver took it among themselves to use two chairs from the lobby to prop the doors open. Once they were done with the delivery, the chairs were not put back (not the staffs fault and cold air was just blowing through the lobby for about a good 20 minutes before an employee finally realized and closed the doors. (It's winter, how did the employees not realize the doors were wide open for that long? The staff spent most of the time talking and eating when clearly, the lobby needed a good cleaning. Also, this location does not have a public restroom. What food establishment has a dine-in area and no public restroom? By the look of the lobby, I'm sure no one wants to clean the restroom either and that is what led them to make the decision of having a private restroom. It just doesn't make sense. I enjoy BIGGBY coffee but unfortunately, this location left a bad impression on me, I wouldn't recommend this location to anyone.

I had a wonderful time with the beautiful and sexy linee bauer