Valentinos - Altea

This restaurant is now called Nou Valentino. We stopped going to this restaurant two years ago because of the very poor service. Friends told us it had improved so we tried it again. Nothing has changed. We got to the restaurant at 7.30 and left at 11.00pm because of the extremely slow service. Three of us had fillet steaks, which were acceptable although the foie gras on mine was over cooked. My friends iberico secreto was not acceptable it was greasy, chewy and tough and buried in thin straw chips with no vegetables. Our overall complaint however was the extremely slow and poor service. I was the first to order and I gave my starter choice and then the waitress started to walk away. I called her back saying we had not finished ordering. Things only went down hill from there. We had to wait over an hour between our starters and main courses and these only arrived after we had queried where they were and even then we had to wait a further 15 minutes until we received our main courses. And again after our main courses, we had to ask where our desserts were, again having waited 45 minutes. The waitress told us that the kitchen had not communicated with her and she did not know we were waiting. When we complained about the poor service we were offered no apology by either the waitress or the stand in manager, and were just told that the restaurant had been busy!!!! I will definitely never go to this restaurant again. I very rarely complain or post a poor review and it saddens me to have to have to write this review. There are much better restaurants to choose from in Altea La Vella.

Un menú de langosta por unos treinta euros... todo con una presentación y un servicio sonriente... y qué decir de la carne y sus presentaciones a veces sorprendentes... gran lugar.

Fantastic restaurant with very good food. Tried several dishes and everything was magnificent

Excellent quality price, family service and friendly, very good atmosphere

Good food and good service. separate tables, kitchen in sight. I got it and price.