Holiday Inn Express Suites Amarillo East, An Ihg

When we went to dinner, my wife noticed that the door wasn't fully closed, which posed a security risk since anyone could have easily entered our room. Moreover, someone else was trying to check in at the same time and had experienced multiple problems with their reservation. The last time I saw him, he was sitting in the lobby while they tried to sort things out. Additionally, I had two unpleasant encounters with staff members who were quite rude. Depending on the room, airport noise can be extremely loud, keeping you up for hours. On a positive note, the only highlight of this place is that the Big Texan Steakhouse is conveniently located right down the road. However, there are definitely better options nearby. I've decided to cancel my upcoming reservation and will choose to stay elsewhere in the future. It's just not worth it.

Naked swimmer soaking cyst in hot tub! Me, my spouse, and two children stayed one night. We booked through Priceline and we were also charged $113.85 by the hotel. I have made multiple requests for a refund. It has been 14 days since my stay and the manager will not call me to discuss correcting the billing error. Holiday Inn cooperation can not issue the refund, it has to be the site manager. I refuse to pay twice for a room period, let alone one that had drywall cut exposing pipes in our room, exposed bathroom ventilation, a loud train close enough that it kept us awake late a night, and naked woman in the pool while our 11 and 15 year old are eating breakfast. We saw it all. I heard her say to the staff that she wanted to soak her cyst that she thought may be infected before anyone else was swimming. My 15 year old was commenting on how nice it was to be able to see the pool while we ate then we saw her! She was completely naked soaking her cyst in the hot tub!

Additionally, there was a "closed" sign on the pool because the Amarillo Health Department had shut it down for safety reasons. Although I was told I could still swim, I’ve learned to prioritize health and safety, especially coming from Texas, where pool-related microbes can pose serious risks. I typically choose places for their pools, so this was a major drawback for me. I might consider staying here again if the room is fresh and clean.

We arrived last Sunday when bad weather warned us about the roads. Thankfully, they allowed cats and had available rooms. Nailey was our server, and she was so sweet—we even had a lovely chat. We were upgraded to a suite, which provided the relaxing break we needed! The rooms and facilities were beautiful and clean. They offer brand-name beer, face cream, shampoo, conditioner, and body care products at the front desk. My sister even forgot her razor and shaving cream, which they had on hand. They also provide more than just typical snacks and healthy meals for purchase. I must say, it was the best free breakfast I've ever had! There were hot rolls, baked goods, oatmeal, apples, oranges, muesli, Chobani Greek yogurt, eggs, rosemary potatoes, turkey bacon, gravy, biscuits, sausage, and more. Very impressive! I'm not sure if all Holiday Inn Express locations are this fantastic, but I will definitely book again on future travels. Holiday Inn has Nailey to thank for gaining a new loyal guest!

Guest clerk was ok your here, so what. The room had broken titles at door, the bathroom shower and spout was falling off , was dirty in corners and tub was slippery. The safety bar was placed to high to reach and I slipped and was injured. Husband went down for ice pack and same girl said they had no emergency kit, fix ice himself. She didn't care. We called customer service and honestly it must have went to manager who was friendly at first then wanted to know what We wanted out of them. No report was established, Sorry is all we got. Manager was to speak with us and never did. This hotel management has never contacted us. Safety should be part of service always. Told them I have photo's of injury to verify accident and nothing was said.