189 Prime - Andover

Overall we were so disappointed in this experience. We went here hoping for a great Mother's Day brunch and we honestly got a very sub par experience. They were out of just about everything and took way too long to refill. They had one gentleman (who was very nice and professional) working 4 omelet stations and 2 belgian waffle stations it was ridiculous. He did the best he could but I was still away from my family for 30 minutes trying to get us food. Coffee was terrible way too weak and we were missing most of our silverware. Our server was nice enough but did nothing to accommodate us. I will not be going back.

I came here for Valentine's day with my boyfriend. They had a special menu for two for the night. We each got different dishes to try a variety of food. The lambchop lollipops were delicious! The entrees were also very good. I got chicken that was wrapped in prosciutto with a cream sauce on a bed of garlic mashed potatoes: delightful! The only thing that put a damper on the evening was our waitress. When we arrived, there were still many open tables, though they were mostly full by the end of the evening. We were sat immediately, as we made a prior reservation. However, nobody took our drink order or got us bread, nobody even spoke to us for a full fifteen minutes. Now during this time, four other tables were sat. Two of those tables had the same waitress, and both tables had water, bread, and their drinks, before anyone even spoke to us. Similarly, the other two tables sat also had water and bread immediately. We had no clue who our waitress was. When our waitress finally greeted us, we realized it was one who had passed us MANY times since we were sat. She seemed overwhelmed, even though the restaurant wasn't full yet, and was forgetful and incompetent the entire night.

We were desperate for a decent meal after 4 days of packing and moving when frozen burst heating pipes drove us out of our home to a hotel. Nearby we had the choice of the usual mediocre chains and fast food places until we found this restaurant, tucked away in a business park hotel. The menu seemed fairly New England standard with lobster mac and cheese, salads, steaks and seafood. The preparation was excellent, however and the service more like fine dining than I expected. We had small plates and salad, too tired to eat. The Atlantic Seafood daily special was a small plate with a hand sized portion of chilean sea bass which my husband enjoyed so much that he did not allow me a taste. I chose the crab cakes which were light and flavorful without too much breading or filler. The staff was friendly and knowledgeable. There were few other parties in the restaurant; January is a slow season apparently. A large group was easily accommodated nearby and the noise was not at all apparent. We will definitely try this place again when we feel more like eating and celebrating.

This restaurant is always a hidden gem. Food is very good. Outside fire pit is great for an after dinner drink. Great for date night.

I don't usually think much of restaurants located in a suburban chain hotel. 189 Prime is a great find and I expect we will return. We ate there late on a Friday night after checking into the hotel for a weekend wedding. The restaurant was quiet as I would expect around 9PM. The wait staff was very attentive. I had a hankering for a burger that evening but they aren't on the menu but when I mentioned I really wanted our waitress said it would be no problem. My husband had the rib eye from the menu. I added the Cheddar Bacon Tater Tots to my burger additional charge but they were worth it! We both enjoyed our meals.