Half And Half Tea Express Bw - Arcadia

Afternoon of May 11, 2023, my sister and I came here to order some boba milk tea. When I arrived, an older man and a woman were talking on the phone and looking at the back panel menu. I walked in thinking they had finished ordering, but the cashier asked me to wait for them to order, so I waited. Those two talked on their phone while adjusting orders for 20 minutes for 4 cups of milk tea. Jesus, give me a break! When the cashier printed the bill and gave it to the man and woman. That meant it was my turn to order. When the cashier asked me to order, those people interrupted me and continued to adjust their order. This is ridiculous! The staff did not say anything, continued to edit the order for those two, ignored us, and let us wait another 10 minutes, so we decided to leave. This is an insult and belittling to the customer. Staffs here should be retrained on how to treat customers. Never come back here!

My order was a rose black milk tea w/ grass jelly w/ 50% sugar and light ice. This drink was on their top 10 so I thought I'd give it a try. Taste was 7/10, the tea was a little bitter. Price 8/10 because of the promotion. During certain seasons there is a promotion with a free upgrade and/or free topping and when they have those, I think this place is pretty worth it. I came during a time with the free large upgrade and free topping, which bumped my rating of this place from 3.5 to 4 stars. The large size at Half and Half is pretty massive so it was great value. This chain is a pretty OG boba chain so it'll always a solid choice. I recommend their iced milk with boba and pudding, their #1 best seller drink.

Great tea and great service my top choice to get a passionfruit green tea regularly except for Tuesdays when they're closed. It's the only place I go to where I've become a regular and they usually know what I'm going to get before I order.

Jasmine Green Milk Tea and Taro Smoothie are go to flavors.

I haven't been to half and half for awhile. However, I was kinda disappointed. Half and half is no longer what it used to be. First, the prices go up every time when I come. I ordered a simple passion fruit green tea with boba. The tea was so watery and artificial sugary, not much tea flavor. I couldn't finish the whole thing since it was not what I expected. I probably won't come back