Mrjims.pizza - Arlington

Last weekend, I ordered online for pickup for my elderly parents. I requested no sauce due to my mother's sensitivity, but when we arrived at the restaurant, the pizza had sauce but no cheese. They asked us to wait 15 minutes for a new pizza, which again had sauce but no cheese. After waiting another 15 minutes for a third pizza, it finally came out correct. Despite the initial mix-up, we decided to give Mr. Jim's another chance and ordered again this weekend for delivery. Unfortunately, the pizza arrived 40 minutes late with sauce but no cheese and no anchovies as requested. When we called to explain the mistake, the staff was unhelpful and stated it would take another 45 minutes to remake the pizza because they were busy. Two hours later, the replacement pizza arrived without anchovies. The customer service at this location has been disappointing lately. We have been loyal customers for years, so responses like "sorry, we'll give you free anchovies next time" or "maybe next time we will get it right" are not acceptable. Mr Jim's on N Davis street needs to do better.

I recently had a wonderful experience at this restaurant and enjoyed a delicious pizza. However, today I ordered a meat lovers pizza but received a supreme pizza instead. When I called to have it corrected, the employee I spoke to had a bad attitude and insisted that I never placed an order. After searching multiple times, she continued to deny my order. I just want my correct order because I intend to continue ordering from this pizza place.

During our recent visits, my wife ordered the chicken nugget salad and I had a pepperoni sandwich, which turned out to be extremely greasy and soggy. We thought it might have been a one-time issue, so we decided to give it another shot last night. Unfortunately, my pizza was once again soggy and greasy, leaving it uneaten. We believe it would be best for us to take a break from Mr. Jim's until they can return to the quality they previously had.

Eat: 9/10Price: 8/10A beautiful local pizzeria. has tested her mr. jims special pizza and wings. the pizza was beautiful and fluffy. tasteful. I didn't enjoy the wings so much. will be reordered more pizza in future.

We've been using Mr.Jim for several years. we enjoyed the pizza, pasta, salad and a lot of hot and cold sandwiches. we left mr. jim a few years ago because domino had better deals. after we had cleaned up dominos, we returned a few weeks ago to mr. jim. we were shocked at the changes in the menu. my wife ordered your chicken nugget salad and I had a pfeffer sandwich. the salat of my wife was good, but my sandwich was so fat, the brot was actually so tender and it was uneaten. when we thought the previous job was a fuke we tried last night. my wife had the chicken anger salad again. this time I had a medium-thin crust pizza. once again my pizza was soggy with fat and uneaten. I think it would be best if we stayed away from Mr.Jim for one thing until they were back in the quality they had before.