Ihop - Asheville

I'm waiting for a refund. I came to a full parking lot for a pickup. since I was 10 15 minutes after the time that was quoted on their website to pick up the order. I was hoping I could pick it up and get out of it when the car I parked behind. they were very busy and the hostess seemed exhausted. she also seemed completely and totally uninterested in every conversation with me to give information or solve the problem. she let me know that my order was not ready and had not been started, but my request was rejected to review an estimate so she is ready to simply repeat I don't know. she was also uninterested to find information about a refund when I let her know that I had to go. she told me repeatedly that I did not order online from them, although I assured her that I ordered from her website. she told me I'd get a refund since the order was canceled. I have not received a refund of 10 days and counting.

On Sunday at 18 o'clock. the first person who greeted us was a fun waiter who said: "It will be a real man. we have only one server.” I looked at my wife and asked if she wanted to wait or try somewhere else. we decided to wait. someone else sat us in 3 minutes. the flustered male waiter (we call him mike from here) came and got from drink order in approx. 5-10 minutes. mike ran around and told everyone who heard he was the only server. he had only 7-8 tables, tops. they were not exactly blackened. When mike died, he finally came to our command. we ordered it. my wife wanted to get ricotta and berries pancakes. mike informed us that they were from ricotta. she also ordered an orange juice. they only had enough for 3/4 glass and no refill. they have the full price for an abi. the berries of my wife (no ricotta) pfannkuchen were good. I have the chicken and wad from the hoppy hour menu. I usually don't send back any food, but I had to send the chicken pliers back. they were black and gumsy, they tasted awful. mike brought her back. the second were better, but still from old oil.$25 after pointed. not terrible, but not the best. mike was clearly happy, and we heard him cursed more than once when he went behind our table. his manager didn't seem to be much help. I was in his shoes. I know it sucked, but the way he acted did not help. there was a sign in front that they cook. I'm not surprised.

I attempted to order a healthy dish, but when my turkey arrived, it tasted and smelled like fish. However, the server was fantastic; she took it back immediately and I ordered something else. She had it ready for me right away, and it was delicious. I have to say, having a server like ours can really turn a bad experience around very quickly. Kudos to her! The restaurant and the bathroom were also very clean.

"The prices are not justified. The pancakes were rubbery and tasted like they were made from a mix. The bacon was well cooked, but my chicken was overcooked and had a burnt taste. On a positive note, the French toast was good. I wouldn't recommend spending your money here. As for parking, it was very convenient—close to the building with two entrances and exits. However, regarding accessibility, the restaurant is mostly wheelchair-friendly, but the doorways and restrooms present serious challenges. The restrooms are not spacious enough to accommodate a wheelchair comfortably, and maneuvering through the doors is quite difficult."

From the moment we arrived, we were met with unfriendly stares. The waitress openly discussed the size of our group with the cook and stated she wouldn’t accommodate us. She made these comments while we were within earshot, yet she refused to address us directly. Eventually, after we tried to get her attention, she confronted us with a blunt “I won’t do it.” We would have had no problem waiting since we were a larger group, and we would have even considered leaving if she had approached us in a calm and polite manner. Sadly, that wasn't the experience we had. We won't be returning to this franchise because of the unwelcoming attitudes of their staff.