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Contribuisci feedbackOrdered 3 items ,one was duck with orange sauce we had ordered this 2 wks before and it was lovely ,our normal takeaway had been closed so tried Mr chan and like I say it was lovely ordered again last night and it came within 15 mins after we were told an hour so was pleased we were told from delivary driver it was because they were very quite ,went to plate up it was chicken in batter ,I can't eat batter rang them up and they didn't seem to understand they had given me a different dish to what I ordered,they kept saying had I changed my mind and didn't want chicken I repeated several times that I ordered duck in orange ,eventually they said would send what I wanted so we sat letting the other 2 dishes going cold we waited over 30 mins and its at the end of our street and when I opened it there was 8 small squares of overcooked dried rubbery duck it was nothing like the dish I had 2 wks earlier ,was insulted felt we wasted 22 pounds ,you think if they send wrong item out what was sent out after should of been something lovely to make up for all the hassle and waiting it was in enable won't ever use again back to lucky star for us .
Always order from here and never had a problem. I find it way more tasty than most other Chinese takeout so all is good for me.
Ordered at 6:30 hoping to get the food quickly, was told it would be 1hour and 15 minutes. After 1 1/2 hours we phoned up to check the order hadn’t been forgotten and was told it was on its way. Half an hour later it arrived stone cold and soggy. Bland egg fried rice, salt and pepper chips were plain, soggy spring rolls and cold mains. Staff were not bothered but eventually offered 10% off on our next visit. Will not be returning
Second time In 3 weeks first time no coconut rice sent egg fried rice phoned to complain told they where sorry and next time we ordered we would get a coconut rice free automatically. Ordered agine tonight 10 10 20 ordered coconut rice and Singapore rice got 2 egg fried rice ordered salt and pepper chicken wings got salt and pepper chicken Cantonese. Complained on phone told that my order was right and that was that. WILL NOT BE ORDERING AGAIN. It about time Mr Chans should remember that if you do not get orders right they will lose customers
Ordered a takeaway from mr chans twice in 3 weeks and ordered coconut rice and got egg fried rice and ordered chilli chicken wings for starter and got chicken Cantonese so after calling back and telling them the order was wrong they told us it was right so won't go back to them and I won't advise anyone else to.
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