Wendy's - Ashland

This is the worst restaurant I've ever encountered. The wait time inside and at the drive-thru is consistently awful, even when there are no customers ahead of you. They get your order wrong 75% of the time. I work nearby and frequently visit, but it just keeps getting worse each time I go.

No matter when I visit, they never seem to have food available. On two separate occasions, I had to inform them that the menu lights were off. They start cleaning two hours before closing, so don't expect a pleasant atmosphere right before you leave.

The reason I gave this place 3 stars is because they are not HOOK UP BUS DRIVERS! Most WENDY's in AMERICA, as well as most FAST FOOD branches offer BUS DRIVERS, with PASSENGERS with a FREE MEAL! Today my bus has about 50 people. It's $500. From this moment we have 2 MOTORCOACHES in this parking lot. These are over 1000 DOLLARS from SALES! I know this LOCATION as NO GO LOCATION FOR BUS DRIVERS! And I know ALOT OF BUS DRIVERS!!!!

These guys were packed the day I went with a few high school athletic teams. The staff remained calm and handled things as best they could. It took me 30 minutes to get my family to get our 4 for 4's, but what's the rush when you have everyone you love and care about right there with ya?

When I entered the restaurant, they were just about to close and were preparing to shut down. All I wanted was a chocolate milkshake. To my surprise, when I mentioned this to the manager, he treated both my nephew and me. His kindness was truly appreciated, especially after being on the road for over 12 hours. Although I'm an actor, I wanted to know more about him—he was just someone who genuinely cared. It was a wonderful experience!