Tropical Smoothie Cafe - Augusta

This is the worst place for smoothies. I used to go all the time, but now they don’t even fill the cups properly and the staff has terrible attitudes. My experience was so bad that I had to involve the police because one extremely rude employee shook my smoothie in my face when I asked for a refund. This place really knows how to hire the worst staff. If you’re looking for good smoothies, go to the Mullins Crossing location – they’re much better. Avoid this place entirely.

I would advise against visiting this restaurant because the service is very slow and the customer service is lacking. The smoothies taste watered down, and if someone thanks you, the appropriate response is "You're welcome."

The only reason I'm giving this place one star is for their customer service. My family and I visited the store tonight to place an order, but our experience was quite disappointing. Upon entering, we were greeted with no smile or warmth—no welcome to Tropical Smoothie, no friendly hello, nothing at all! After placing and confirming our order, all we could hear was a young woman complaining about her job and expressing her reluctance to do her tasks. Another employee was so distracted that she forgot a customer who had been waiting three times. That’s just rude, in my opinion. When we finally got our smoothies, there was no acknowledgment or thanks for our visit. If the customer service doesn’t improve, we won’t be returning.

At the time of my visit the line was very short and the service was great. The facilities could have been cleaner, but the ladies worked their butt full of customer orders before me. My order was completed in time and I would be back.

I love tropical cafe but this location sucks! From the customer service to them being out of something every single day. They are always out of pineapples, strawberries, and now today they tell me that they are out of chicken. This is ridiculous, they barely even acknowledge you when you walk in the door. They will carry on with their laughter and conversation before greeting you and taking your order. I may just give corporate a call because how are you out of something EVERYDAY?