Starbucks - Augusta-Richmond County

I ordered a grande mocha, no whip. I received a luke warm drink with whip. The staff were too busy messing with their phones and chatting with their friends to care about the service they were providing. Also, they don't accept Starbucks gift cards. And since when does food service use their bare hands to pull food from the food case?

Horrible baristas. waited 30 mins for our drinks to have the orders lost in the system. Paid for a venti pink drink with no ice but got a grande instead. It would of been better if the cashier told us that a venti no ice will come in a grande cup. they didnt even fill it up all the way in the grande cup. also ordered an iced vanilla latte with almond milk to get an ice coffee that is too dark. It looks like they just put vanilla syrup with almond milk and put espresso. when i asked them if it was what i order they were like yes. but i order my drink enough times to know what it looks like. they never apologized about the wait or the fact that the drinks were lost in the system. they need to do better.

Asked for a strawberry smoothie, they apparently don't make those at this location. Was given a strawberry frappe with no coffee instead, for $5. Taste like nothing. Talked to them about it, got a hot chocolate instead. Waited quite long for both drinks as did many other customers. Hot chocolate also taste like nothing. Apparently, drinks aren't allowed to have flavor here. They got stars because they were willing to try again, at least.

The Espresso coffee is to cold. When i ask the waitress she told me “we close the system so we can’t do anything for you”. Also the Caramel Crunch Frap is not the same flavor as usual. All the table is not clean so we have to clean it before sitting. The branch is bad.

The girl on the headset is always so pleasant, doesn't rush me when I need to think, and always repeats my order back. Having used to work in management for Chick-fil-A, I appreciate great customer service and this location is top notch here.